Smartsheet, the AI-powered enterprise work management platform, has celebrated the 10th anniversary of its thriving online community, which has grown to over 100,000 members worldwide. The Smartsheet Community, a space for users to collaborate, share ideas, and improve work management practices, has become an essential part of the company’s success and product innovation over the past decade.
The Community, now spanning 190 countries and active in seven languages, has expanded by nearly 40% in the past year alone. It provides a platform where members—from enterprise leaders to small business owners—can share best practices, solve challenges, and celebrate successes in real time.
Customer-Driven Innovation
Speaking at the anniversary celebration, Praerit Garg, President of Product and Innovation at Smartsheet, reflected on the integral role the Community has played in shaping the platform. “The Smartsheet Community is more than just a platform; it is a testament to the enthusiasm and commitment customers have for Smartsheet,” he said. “Our users’ passion has fostered a space where ideas flourish, challenges are overcome, and successes are applauded.”
The company’s commitment to customer-driven innovation is evident in the ongoing development of new features based on user feedback. From integrating AI-driven tools to introducing advanced collaboration functionalities, Smartsheet has remained responsive to the needs of its users. This year, Smartsheet also announced a strategic partnership with AWS to improve decision-making through enhanced connectors for Amazon Q Business, further bolstering the platform’s capabilities.
Smartsheet’s Platform Evolution
Since its inception, Smartsheet has been at the forefront of transforming work management. The platform has grown to include tools for collaboration, project tracking, and process automation, with the latest addition being AI-enhanced functionalities designed to streamline workflows and provide real-time visibility.
Shaffi Mithwani, Director at Super First Forwarders Limited, who has been part of the Community since its inception, praised the platform’s impact on his professional growth. “Being part of the Smartsheet Community has been transformative,” Mithwani said. “The support and collaboration within this community have been invaluable in helping me optimise workflows and improve efficiency for myself and my team.”
The Champions
In celebration of its anniversary, Smartsheet also revealed the 2025 class of its Community Champions—individuals who exemplify product expertise and a commitment to supporting others. This year’s champions hail from countries including Australia, Canada, Ireland, the UK, the US, and Vietnam. The recognition honours their contributions to helping other users maximise Smartsheet’s potential, fostering collaboration, and driving business results.
Min Wang, VP of Digital Marketing at Smartsheet, emphasised the company’s gratitude for the ongoing support of its community. “As we celebrate the 10th anniversary of the Smartsheet Community, we are reminded of the incredible journey we’ve shared with our users. Their passion, dedication, and feedback have been instrumental in shaping Smartsheet into the innovative platform it is today.”
As Smartsheet looks forward to another decade of growth, it remains committed to enhancing its platform through innovation and collaboration with its global community, ensuring that work management continues to evolve in meaningful and impactful ways.
