Stopping the spread of COVID-19 scam information

Stopping the spread of COVID-19 scam information

Community COVID Chat Coordinator stops the spread of COVID-19 scam by using checklist from the Better Information Programme.

COVID Chat Volunteer Coordinator Nana Yaw Acheampong became a Knowledge Champion by attending the Introduction to Misinformation course from the Knowledge Service’s Better Information Programme. He shared how he has used the training in his role.

Q: What is your role?

A: My role involves having one on one or group chats with members of the local community, utilising the power of a strength-based conversation which is centred around COVID and other health issues. More importantly, the chats are an opportunity for the individual to be listened to about what matters to them, and sign post them to appropriate support when needed.

Q: What Better Information Programme training session did you attend?

A: I attended the Introduction to Misinformation course.

Q: What made you decide to attend the training?

A: My role behoves me to be knowledgeable about recognizing authentic health information available for service users and differentiating them from spurious ones.

Q: How have you used the training?

A: After the training I came across a supposed government link that was being circulated on WhatsApp and social media to help people who had contracted COVID and needed assistance accessing financial support from the NHS Test and Trace team. Ordinarily after seeing a post with the government logo, I would immediately share with my network and people in the community without checking its authenticity. On this occasion, I decided to subject the post to a test from the training called the SHARE checklist, and this test helped me avoid sharing a link which was a scam to defraud unsuspecting people in the community.


“The course gave me a different outlook and perspective on how we should handle and share information. We can save a lot of lives as handlers of information, if only we can exercise a little restraint and discretion to ascertain the authenticity of the information before onward forwarding and sharing.”

Nana Yaw Acheampong - Volunteer Coordinator: COVID-19 Chat Community Champions Programme

Book onto our training

Want to attend our Introduction to Misinformation course and become a Knowledge Champion? Find out more and how to book your place here.

Want us to deliver this training to your whole team? We can deliver bespoke training sessions to organisations and community groups within Manchester. Email to arrange a session.


buzz Manchester Health & Wellbeing Service

Greater Manchester Mental Health NHS Foundation Trust

Manchester Local Care Organisation


Chartered Institute of Library and Information Professionals. (2018) CILIP Definition of Information Literacy 2018.

Dar, M. (2021) To Tell the Truth: Public Libraries in the Fight Against Misinformation, Disinformation.

Health Education England (2021) Knowledge for Healthcare: Mobilising evidence; sharing knowledge; improving outcomes

Herrero-Diz, P., & López-Rufino, C. (2021). Libraries Fight Disinformation: An Analysis of Online Practices to Help Users’ Generations in Spotting Fake News. Societies, 11(4), 133. MDPI AG.

Revez, J., & Corujo, L. (2021). Librarians against fake news: A systematic literature review of library practices (Jan. 2018–Sept. 2020). The Journal of Academic Librarianship, 47, 102304.



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