Combatting COVID-19 vaccine misinformation

Combatting COVID-19 vaccine misinformation

buzz Knowledge Service arms Digital Inclusion staff with reliable sources to fight misinformation.

Last year, Digital Inclusion Assistant Nick Georgiou became a Knowledge Champion by attending the Introduction to Misinformation course from the Knowledge Service’s Better Information Programme. He shared how he has used the training in his role.

Q: What is your role?

A: I am a Digital Inclusion Assistant. I get free digital devices to residents across Manchester who need them most. People who receive the devices are often at risk of social isolation or cannot afford to buy a device for themselves. After a resident has got their device, I will check to see how they are getting on and if they need any support e.g help booking a GP appointment.

Q: What Better Information Programme training session did you attend?

A: I attended the Introduction to Misinformation course arranged for Manchester Public Library staff.

Q: When have you needed to use the training?

A: When I’m supporting residents with IT issues, they often share concerns around stories they have heard about COVID and the vaccine. One resident explained that they were going to get a tetanus jab rather than a COVID jab because the tetanus jab lasts for 10 years rather than 6 months.

Q: How did you use the training to help this resident?

A: I explained that the tetanus jab is for tetanus, not COVID. Then I signposted the resident to sources of reliable health information recommended in the training. Sometimes these conversations can become quite heated. Sharing the reliable websites helped me direct people to trusted information in a non-confrontational way.


“The course helped me know where to direct people in a non-confrontational way. I know that the list of health information websites is balanced, researched and peer-reviewed. I feel confident sharing them with the public and I know I’m signposting to trustworthy information.”

Nick Georgiou - Digital Inclusion Assistant

Book onto our training

Want to attend our Introduction to Misinformation course and become a Knowledge Champion? Find out more and how to book your place here.

Want us to deliver this training to your whole team? We can deliver bespoke training sessions to organisations and community groups within Manchester. Email to arrange a session.


buzz Manchester Health & Wellbeing Service

Greater Manchester Mental Health NHS Foundation Trust

Manchester Public Libraries


Chartered Institute of Library and Information Professionals. (2018) CILIP Definition of Information Literacy 2018.

Dar, M. (2021) To Tell the Truth: Public Libraries in the Fight Against Misinformation, Disinformation.

Health Education England (2021) Knowledge for Healthcare: Mobilising evidence; sharing knowledge; improving outcomes

Herrero-Diz, P., & López-Rufino, C. (2021). Libraries Fight Disinformation: An Analysis of Online Practices to Help Users’ Generations in Spotting Fake News. Societies, 11(4), 133. MDPI AG.

Revez, J., & Corujo, L. (2021). Librarians against fake news: A systematic literature review of library practices (Jan. 2018–Sept. 2020). The Journal of Academic Librarianship, 47, 102304.



Tel. 0161 271 0505 (ext. 3)

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"The Knowledge Service's health promotion resources are a wonderful way for my client group to grasp a better understanding around a certain topic."

Faizah, Assistant Practitioner, South Community Learning Disability Team.

Faizah, Assistant Practitioner, South Community Learning Disability Team. photo